Subscriber Information

Subscribers get no-fee ticket exchanges, early access to the best seats, and discounts on additional eligible tickets all season long. Choose any three or more eligible performances from the Great Performances at Mason Series or Family Series to become a subscriber and save 15% on your tickets. Select the Keyboard Conversations with Jeffrey Siegel series to subscribe to all four performances and save 20% on your series tickets. Subscribe today.

For current subscribers interested in using your season discount, visit the Center for the Arts Ticket Office in person or call the Subscriber Helpline at (voice) 703-993-2787.

Subscribers receive a 20% discount and the same seats for all four performance in the Keyboard Conversations with Jeffrey Siegel when purchasing the full series. To purchase the full series, choose the Keyboard Conversations package instead of the choose-your-own option: the series seats you select will be automatically assigned to all four performances. You will see one price per series seat: $192, $166, $122. 

Center for the Arts Subscribers may call our Subscriber Helpline at (voice) 703-993-2787 to receive personalized service. Our staff will be happy to assist you with directions, restaurant suggestions or any other questions that you might have.

Yes. As a subscriber, you qualify to receive a 15% discount on tickets to any additional Great Performances at Mason or Family Series events that you purchase. This discount is available at the Center for the Arts Ticket Office or by calling the Subscriber Helpline at (voice) 703-993-2787.

No-fee ticket exchanges are a subscriber-only privilege. It’s easy and you may exchange as often as necessary for tickets in the Great Performances at Mason season and Family Series.

You may exchange your tickets at the Center for the Arts Ticket Office in person, by mail, or via email. All exchanges must be completed at least 24 hours before the original event begins. Though your original tickets need to be returned to the Ticket Office via email, by mail, or in person before your exchange can be completed, you are welcome to call the Subscriber Helpline at 703-993-2787, and discuss your exchange with our Ticket Office staff. Our staff will help you determine the best way for you to complete your exchange.

Online exchanges may be available in your account once the season begins. Once logged into your account, click on “My Ticket Inventory” in the top navigation. Then select “Exchange Tickets” from the Ticket Action dropdown menu and select tickets from your list of events below. You can choose from a list of other Great Performances at Mason or Family Series events and select new seats. You may also access available account credit online through your account. A credit card is required in case identification is needed for any follow-up customer service. If the amount of credit available is sufficient to pay for your order, your credit card will not be charged.

Subscribers are welcome to exchange into any ticketed event in the same season of Great Performances at Mason, the Family Series, or the offerings from the College of Visual and Performing Arts. Center for the Arts subscribers may apply the value of their subscription tickets toward the purchase of full-price tickets for Hylton Presents, Family Series, Matinee Idylls, American Roots, or Hylton Extra events at the Hylton Performing Arts Center on Mason’s Science and Technology Campus in Manassas. Rental events at either venue and performances by Arts Partners or Affiliates at the Hylton Center are NOT eligible for exchange. 

You may also turn back your tickets to the Center for the Arts as a contribution that is tax-deductible as allowed by law, so long as you do so prior to the event. Ticket donations cannot be accepted after the performance date has passed. This will allow the Ticket Office to sell your tickets to someone else, and you will receive a letter in the mail from the GMU Foundation acknowledging your donation. 

If you arrive early for a performance, the Ticket Office staff will be pleased to help you with your exchange for a future event. Please note, however, that within 30 minutes of a performance start time, the Ticket Office will only transact business for that event. Ticket Office staff members are also available during the intermission at most performances to assist with exchanges for future events.

If the new tickets have a greater value than those that you are exchanging, you will pay the difference in price. If the new tickets have a lesser value, you will not receive a refund of the difference. However, this difference will be made available to you as account credit or can be considered a donation to the Center for the Arts, (tax-deductible as allowed by law).

Don’t worry. Simply call the Subscriber Helpline at (voice) 703-993-2787. When you arrive for the performance, the Ticket Office staff will have replacement tickets waiting for you.

Yes. You can sign up for an online account using the same email address on file with the Ticket Office to log in and view your ticket inventory, reprint your tickets, forward your tickets to another person, change your contact information, or access exclusive offers at cfa.gmu.edu/account. Online exchanges may be available. Call the Ticket Office for assistance with your login.

Use our convenient plan to spread payments out over three months. Please request a payment plan when ordering by phone or in person. The deadline to enroll in a payment plan is June 17. Payment plans must be charged to a credit card that must remain current until the final payment has been received. Payments will be divided into three equal parts. The first payment will be charged on June 17, the second payment will be charged on July 17, and the final payment will be charged on August 17. Tickets will not be distributed until the final payment has been received.

Beginning with the 2026–27 season, all ticket prices are inclusive of fees. The one-time subscriber fee previously charged each season has been removed, making it easier to calculate the total cost upfront.

Friendly house staff members are stationed throughout the Concert Hall prior to each performance to help guide you to your seats. Please note that performances in Harris Theatre (excluding Great Performances at Mason), TheaterSpace, and deLaski 3001 are often general admission seating.

Please allow plenty of travel time to reach the Fairfax Campus. As a courtesy to the artists and our patrons, the Center for the Arts strives to start all performances on time. Patrons arriving after the start of a performance will be seated at an appropriate break and in an appropriate location, as determined by house management, and according to artists’ requirements.

The Center for the Arts provides access for patrons with disabilities. Patrons with special needs should call the Center for the Arts Ticket Office at (voice) 703-993-8881 for information on accessible parking and seating areas. FM hearing devices, large print programs and other services are available for your convenience and comfort. Please contact the Ticket Office at least two weeks in advance of the performance with any requests. More information about accessible options at the Center for the Arts.

All patrons, regardless of age, require a ticket. Children and youth through grade 12 may join a subscriber for any Great Performances at Mason event at half of the regular price.

There are many events identified as “All Ages ” events, which we deem as most suitable for audience members of all ages, including children, to enjoy together are identified by this all ages symbol. In an effort to ensure an exceptional experience for all of our patrons, we recommend that children attending events other than “All Ages” be at least six years of age. More information for families at the Center for the Arts.

For Family Series only, children under the age of two who are held by an adult and do not occupy a seat may receive a lap ticket free of charge at the Ticket Office on the day of the performance

The Lost and Found is located at the Courtesy Desk directly behind the Ticket Office. Center for the Arts patrons can also call (voice) 703-993-2787 if they discover that they have left something behind.

Most performances are accompanied by a lively forum led by local experts or the artists themselves. Sponsored by the Friends of the Center for the Arts and free for all ticket holders, the pre-performance discussions begin one hour prior to the performance start time and are designed to provide a deeper understanding of the performance. Seating for these discussions is available on a first come basis, beginning 15 minutes prior to the discussion start time. Some discussions may be streamed to the main lobby. By attending the discussion, you are agreeing to have your likeness recorded for possible use by the Center for the Arts if the discussion is photographed and/or filmed. Visit our website for more information about the discussions and speakers. All performances of Keyboard Conversations with Jeffrey Siegel will be preceded by the Young Artists Musicale: young student pianists from the Northern Virginia Music Teachers Association will perform in the lobby beginning one hour prior to these events. Learn more about activities prior to performances.

The Center for the Arts makes every effort to present scheduled performances even in the event of inclement weather. However, there are times when extraordinary weather conditions cause an event to be canceled or rescheduled. Please check the website homepage or call the Ticket Office at (voice) 703-993-2787 for performance updates. If an event is canceled or rescheduled, you will be contacted by email to notify you of your options regarding exchanges or refunds. Please contact the Ticket Office if your phone number and/or email address have changed.